Business Etiquette (1 CPE)


Josy Roberts, author of ‘Business Etiquette Your Questions and Answers’, defines etiquette as ‘conventional rules of polite behavior.’ They are guidelines on how to behave befitting good manners while in the company of other people. They show sensitivity to the needs and feelings of the person or people that you are with.   Etiquette covers most aspects of social interactions, including self-presentation, communication, courtesy, and hospitality. Business etiquette, in particular, covers expectations in the interactions between co-workers, the company and their clients, as well as the company and their stakeholders. Etiquette guidelines are many and can be quite complicated. In this workshop we will focus on basic etiquette guidelines for situations typically found in most business settings.


*This course qualifies for 1 Personal Development CPE credit.


See the description below for additional information on this course.





Learning Objectives:

  • Define business etiquette
  • Perform an effective introduction
  • Formulate a plan for attending business dinners
  • Recall basic guidelines for email communication
  • List the do’s and don’ts of telephone etiquette



Learn more here: Business Etiquette for New Staff